UPDATE: Payment processing issues (incident number [AZ-1118] - [07/02/2023/14:55])

We believe the issue is now resolved.

If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any relevant information such as PayID's, bsb/account numbers, date/time stamps and amounts.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We believe the issue is now resolved and will continue closely monitoring the performance of the system.

If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further advice from our payments processing provider.

Our analysis shows the following impacts:

Elevated number of errors:
* None

Delays in processing:
* Incoming payment refunds

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further advice from our payments processing provider.

Our analysis shows the following impacts:

Elevated number of errors:
* None

Delays in processing:
* PayTo payment agreement creation
* Creation of PayID's
* Incoming payment refunds

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further advice from our payments processing provider.

Our analysis shows the following impacts:

Elevated number of errors:
* None

Delays in processing:
* PayTo payment agreement creation
* Creation of PayID's
* Incoming payment refunds

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further advice from our payments processing provider.

Our analysis shows the following impacts:

Elevated number of errors:
* None

Delays in processing:
* PayTo payment agreement creation
* Creation of PayID's

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Good morning! We can confirm that outbound payments are entering SETTLED status at the usual rate. There remain a small batch of outbound payments stuck in PENDING status for which we await further instructions from our payments processing provider. Please refer to the following section for updates on other functions of the platform.

Our analysis shows the following impacts:

Elevated number of errors:
* None

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Creation of PayID's

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We continue to await further updates from our payments processing provider. We will suspend further updates on the status page until approximately 5AM AEDT Wednesday 8th Feb 2023.

We apologise for the inconvenience caused.

We have received updates from our payment processing provider indicating that some outbound payments which have already gone into PENDING status will take a bit more time to become SETTLED. The rest may have already gone into SETTLED status. We continue to observe intermittent errors and delays.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry api
* PayID enquiry api
* Client management api

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments
* Creation of PayID's
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We continue to await further updates from our payments processing provider.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry api
* PayID enquiry api
* Client management api

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments
* Creation of PayID's
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Most transactions are flowing albeit at a rate slower than usual. We continue to await further updates from our payments processing provider.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry api
* PayID enquiry api
* Client management api

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments
* Creation of PayID's
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further updates from our payments processing provider on their progress restoring services.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry api
* PayID enquiry api
* Client management api

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments
* Creation of PayID's
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

It appears as though there are some still residual issues within our payments processing provider. We await further updates from them on their progress restoring services/

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry api
* PayID enquiry api
* Client management api

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments
* Creation of PayID's
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We believe the issue is now resolved and will continue closely monitoring the performance of the system.

If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further updates from our payment processing provider on their progress restoring services.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry api
* PayID enquiry api
* Client management api

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments
* Creation of PayID's
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Our payments processing provider has advised that they have identified the issue are working to restore services.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry api
* PayID enquiry api
* Client management api

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments
* Creation of PayID's
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further updates from our payments processing provider on the issue.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry
* PayID enquiry

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments via api
* Creation of PayID's via api
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We await further updates from our payments processing provider on the issue.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry
* PayID enquiry

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments via api
* Creation of PayID's via api
* Processing of inbound payments to PayID's from payer's bank

Our recommendation(s):

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry
* PayID enquiry

Delays in processing:
* PayTo payment agreement creation
* PayTo payment initiations
* Outbound payments via api
* Creation of PayID's via api
* Processing of inbound payments to PayID's from payer's bank

Our recommendations are as follows:

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Our analysis shows the following impacts:

Elevated number of errors:
* BSB enquiry
* PayID enquiry

Delays in processing:
* Outbound payments via api
* Creation of PayID's via api
* Processing of inbound payments to PayID's from payer's bank

Our recommendations are as follows:

* Please inform your customers of delays where applicable.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We are aware of issues in processing payments. We are currently investigating the impact and will provide a detailed update as soon as one becomes available.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.