Outage in azupay

Upstream incident impacting CBA NPP transactions

Resolved Minor

October 01, 2025 - Started 7 months ago - Lasted about 9 hours
Official incident page

Incident Report

Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Inbound and Outbound NPP Payments. Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST Incident End Date/time: TBD A further update will be provided when more information is available.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/02/2025 11:25AM

This incident is resolved.

MONITORING 7 months ago - at 10/02/2025 03:33AM

Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting Inbound and Outbound NPP Payments. Commonwealth Bank of Australia have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services.

Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST
Incident End Date/time: 02 Oct 2025 @ 12:32 AEST
Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST
Self-suspension End Date/Time: 02 Oct 2025 @ 12:30 AEST

IDENTIFIED 7 months ago - at 10/02/2025 02:41AM

Commonwealth Bank of Australia (CTBAAUSNXXX) have advised the issue affecting Inbound and Outbound NPP Payments remains on going.

Commonwealth Bank of Australia have advised they will now self-suspend from the NPP by way of admi.016 (PA04).

Azupay recommends reprocessing affected transactions once the incident is confirmed as resolved.

Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST
Self-suspension Start Date/Time: 02 Oct 2025 @ 12:15 AEST

A further update will be provided when more information is available.

INVESTIGATING 7 months ago - at 10/02/2025 02:28AM

Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Inbound and Outbound NPP Payments.

Incident Start Date/time: 02 Oct 2025 @ 11:12 AEST
Incident End Date/time: TBD
A further update will be provided when more information is available.

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