Service Management Operation Failures - East US 2

Impact Statement:Starting at 09:12 UTC on 10 September 2025, customers using Virtual Machines and Virtual Machine Scale Sets in the East US 2 region may experience errors when performing operations such as create, delete, update, scale, start, or stop. Other services that rely on these resources—including Azure Synapse, Backup, Data Factory, AKS, and Azure Databricks—may also be affected.Current Status:We detected the issue through automated monitoring following a spike in failure rates. We have identified a performance issue in a core infrastructure component responsible for managing resource placement. This is causing delays and failures in virtual machine provisioning. The issue stems from severe transaction delays and high system load in two zones of the region.Active Recovery Efforts:Zone 2 (Az02) - We have re-enabled traffic (100%) to Zone 2.Zone 3 (Az03) and Zone 1 (Az01) – With traffic fully enabled for Zone 2, customers should see operation success increasing in all zones.While all zones are recovered and traffic re-enabled, we are monitoring operation success trends to verify recovery or additional actions needed.The next update will be provided within 60 minutes, or sooner if significant progress is made.