Outage in Balena.io

Degraded cloudlink connection performance

Resolved Minor
March 20, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Extended connection drops over period of time
Components affected
Balena.io VPN
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/20/2025 08:54PM

Cloudlink connections are all stable and all old connections have been drained and reestablished

MONITORING about 2 months ago - at 03/20/2025 08:20PM

We cycled the cloudlink deployment and monitor the connections recovering.

IDENTIFIED about 2 months ago - at 03/20/2025 08:20PM

Internal connection metrics collector failed to report properly to connection monitoring.

INVESTIGATING about 2 months ago - at 03/20/2025 06:13PM

We are currently investigating the cause of connection drops on out cloudlink services.

INVESTIGATING about 2 months ago - at 03/20/2025 06:12PM

Extended connection drops over period of time

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