Outage in Balena.io
Elevated Device SSH Errors
Resolved MinorIncident Report
Summary AI Generated
Balena.io experienced elevated device SSH connection errors for 8.3 hours, specifically affecting direct SSH connections to devices established via balena-cli commands like `balena device ssh <uuid>`. The Web Terminal via dashboard and standard tunneling remained unaffected throughout the incident. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working properly.
We're experiencing an elevated level of device SSH errors and are currently looking into the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 02/27/2026 03:39AM
This incident has been resolved.
MONITORING
5 days ago - at 02/27/2026 03:02AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 02/27/2026 02:41AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 02/26/2026 09:13PM
We are continuing to investigate this issue.
It only affects the direct SSH to device connection for example established via the balena-cli with balena device ssh . Web Terminal via the dashboard and standard tunnelling is not affected.
INVESTIGATING
5 days ago - at 02/26/2026 07:20PM
We're experiencing an elevated level of device SSH errors and are currently looking into the issue.
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