Outage in Balena.io
Elevated API Errors
Resolved MajorIncident Report
Summary AI Generated
Balena.io experienced degraded API performance for 25.5 hours due to an internal configuration change that unintentionally increased system load, causing elevated API errors and slower response times. The incident affected all major components including the API, Dashboard, Application Builder, Git services, and VPN functionality. The team resolved the issue by rolling back the problematic configuration change and implementing a permanent root cause fix.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Components affected
Balena.io API Balena.io Application Builder Balena.io Application Registry Balena.io Dashboard Balena.io Delta Image Downloads Balena.io Device URLs Balena.io Git Balena.io VPNTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 03/25/2026 02:07PM
We experienced degraded API performance due to an internal configuration change that unintentionally increased system load, resulting in slower response times and reduced request capacity. Our team identified the issue and rolled back the change to restore stability. A root cause fix has been implemented and deployed aswell. The system has now fully recovered, and services are operating normally.
MONITORING
about 1 month ago - at 03/24/2026 01:21PM
We are continuing to monitor for any further issues.
MONITORING
about 1 month ago - at 03/24/2026 12:58PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 03/24/2026 12:43PM
We're experiencing an elevated level of API errors and are currently looking into the issue.
Latest Balena.io outages
Elevated GIT/Application Builder Errors - 24 days ago
Builder Degraded performance - about 1 month ago
Elevated Dashboard Errors - about 2 months ago
Elevated Device SSH Errors - about 2 months ago
Elevated Device SSH Errors - about 2 months ago
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