Outage in Balena.io

Elevated API Errors

Resolved Major

March 24, 2026 - Started 8 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Balena.io experienced degraded API performance for 25.5 hours due to an internal configuration change that unintentionally increased system load, causing elevated API errors and slower response times. The incident affected all major components including the API, Dashboard, Application Builder, Git services, and VPN functionality. The team resolved the issue by rolling back the problematic configuration change and implementing a permanent root cause fix.

We're experiencing an elevated level of API errors and are currently looking into the issue.

Components affected

Balena.io Delta Image Downloads Balena.io API Balena.io Application Registry Balena.io Device URLs Balena.io Git Balena.io VPN Balena.io Application Builder Balena.io Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 03/25/2026 02:07PM

We experienced degraded API performance due to an internal configuration change that unintentionally increased system load, resulting in slower response times and reduced request capacity. Our team identified the issue and rolled back the change to restore stability. A root cause fix has been implemented and deployed aswell. The system has now fully recovered, and services are operating normally.

MONITORING 8 days ago - at 03/24/2026 01:21PM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 03/24/2026 12:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 days ago - at 03/24/2026 12:43PM

We're experiencing an elevated level of API errors and are currently looking into the issue.

Latest Balena.io outages

Elevated GIT/Application Builder Errors - about 18 hours ago

Builder Degraded performance - 9 days ago

Elevated Dashboard Errors - 29 days ago

Elevated Device SSH Errors - about 1 month ago

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