Outage in Balena.io
Email verification sent to many account
Resolved MinorIncident Report
Summary AI Generated
**Balena.io Email Verification Incident Summary** A configuration issue with Balena's email delivery service caused a mass, erroneous email verification request to be sent to most user accounts, falsely indicating an email address change. The incident lasted approximately 1.9 hours and affected the API, but was confirmed not to be a security breach — no accounts or backend systems were accessed. The issue was resolved with confirmation that any users who clicked the verification link were unaffected, as the emails were not linked to actual user accounts.
Most account received an email asking to validate a change of email.
Even if the previous and new email are the same, we advise you to not click on the validation link.
Our team is currently investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 11/01/2026 07:21PM
We apologies for any alarm caused by unexpected emails.
We can confirm that this was not a security breach, no-one has accessed your account or our backend systems. The email was caused by a configuration issue in our email delivery service. If you clicked the link, don't worry, nothing will happen and there is nothing you need to do.
We are running a full post-mortem and will share full details on this status page in due course.
Thanks for your patience, and sorry again for any confusion or inconvenience.
IDENTIFIED
about 20 hours ago - at 11/01/2026 06:44PM
We identified an issue with the way the address no-reply@mail.balena-cloud.com work.
The email you received *was not* linked to our user balena-account and the link it contained have no impact on any user account.
INVESTIGATING
about 21 hours ago - at 11/01/2026 05:29PM
Most account received an email asking to validate a change of email.
Even if the previous and new email are the same, we advise you to not click on the validation link.
Our team is currently investigating.
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