Outage in Bambu Lab
ISP Network Disruption in Parts of Europe Impacting Cloud Service Access
Resolved MajorIncident Report
We have observed a network disruption affecting several Internet Service Providers (ISPs) in parts of Europe. As a result, some users may experience the following when accessing our cloud services:
- Slow page loads, timeouts, or intermittent connectivity;
- Increased API latency or connection errors;
- Failures when signing in, syncing, or uploading/downloading data.
Initial investigation indicates the issue originates from upstream ISP networks and is not caused by an outage of our cloud services. Users in unaffected regions and on other ISPs are able to access the service normally.
Components affected
Bambu Lab Cloud printingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/02/2026 11:50AM
This incident has been resolved.
MONITORING
24 days ago - at 07/02/2026 09:56AM
Since 09:15 (UTC), the ISP network issues in the affected regions have significantly recovered. We are now seeing success rates and latency for cloud service access in those regions return to normal levels.
INVESTIGATING
24 days ago - at 07/02/2026 08:25AM
We have observed a network disruption affecting several Internet Service Providers (ISPs) in parts of Europe. As a result, some users may experience the following when accessing our cloud services:
- Slow page loads, timeouts, or intermittent connectivity;
- Increased API latency or connection errors;
- Failures when signing in, syncing, or uploading/downloading data.
Initial investigation indicates the issue originates from upstream ISP networks and is not caused by an outage of our cloud services. Users in unaffected regions and on other ISPs are able to access the service normally.
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