Outage in Bandwidth

Local Market Impairment - 432- Myrtle Beach, SC

Resolved Major
September 14, 2022 - Started about 2 years ago - Lasted 9 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Bandwidth 432 - Myrtle Beach, SC
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 09/23/2022 10:12AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/23/2022 06:11AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

IDENTIFIED about 2 years ago - at 09/23/2022 02:08AM

Our carrier is continuing to isolate the cause of this incident.

IDENTIFIED about 2 years ago - at 09/22/2022 10:13PM

Our carrier is continuing to isolate the cause of this incident.

MONITORING about 2 years ago - at 09/22/2022 01:24PM

Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete

MONITORING about 2 years ago - at 09/22/2022 09:23AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/22/2022 05:15AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/21/2022 11:37PM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/21/2022 07:36PM

Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete

MONITORING about 2 years ago - at 09/21/2022 02:15PM

Services have remained stable through the evening. The local provider completed rolling of fiber on one section of the span yesterday.
The second roll was in progress and expected to be completed the morning of the 21st of September.
Pending follow up from carrier on second roll.

MONITORING about 2 years ago - at 09/21/2022 09:29AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/21/2022 05:12AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/21/2022 12:42AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/20/2022 08:42PM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/20/2022 05:25PM

We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.

MONITORING about 2 years ago - at 09/20/2022 09:14AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/20/2022 05:14AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/20/2022 01:14AM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

MONITORING about 2 years ago - at 09/19/2022 09:14PM

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

IDENTIFIED about 2 years ago - at 09/19/2022 04:54PM

We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.
While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.

IDENTIFIED about 2 years ago - at 09/19/2022 12:57PM

We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

While the carrier and utilities work together to fix the cut, leadership in all parties are working on additional solutions designed to speed up resolution.

IDENTIFIED about 2 years ago - at 09/19/2022 12:24PM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/19/2022 07:42AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/19/2022 03:41AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/18/2022 11:42PM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/18/2022 07:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/18/2022 03:21PM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/18/2022 10:57AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/18/2022 07:07AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/18/2022 03:12AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/17/2022 11:08PM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/17/2022 05:51PM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/17/2022 01:50PM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/17/2022 09:49AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/17/2022 05:50AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/17/2022 01:50AM

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/16/2022 09:56PM

We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/16/2022 05:56PM

We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.
We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/16/2022 05:53PM

We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/16/2022 01:35PM

We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution. Our carrier is working on repairing a fiber cut, but must work in tandem with other utilities and state authorities while doing so.

IDENTIFIED about 2 years ago - at 09/16/2022 10:10AM

Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/16/2022 05:01AM

Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/16/2022 01:00AM

Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/15/2022 08:31PM

Update: Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/15/2022 05:03PM

Update: Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/15/2022 12:36PM

Update: Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/15/2022 09:05AM

Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/15/2022 04:05AM

Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/15/2022 12:04AM

Our carrier has identified a fiber cut and is working to complete repairs.

IDENTIFIED about 2 years ago - at 09/14/2022 08:04PM

Update: Our carrier has identified a fiber cut and is working to complete repairs.

INVESTIGATING about 2 years ago - at 09/14/2022 02:03PM

We are currently investigating this issue.

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