Outage in Bandwidth

Possible SMS and MMS Failures to Canadian Recipients

Resolved Major
June 04, 2024 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We’re currently investigating an issue with our industry partner causing some failed deliveries for both SMS and MMS to Canadian recipients. Messages are being queued and should complete delivery once resolved.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/04/2024 10:37PM

We’ve confirmed stability and we’re considering this incident resolved.

MONITORING 6 months ago - at 06/04/2024 07:24PM

Our vendor has deployed a fix and we're seeing deliveries return to expected levels. We're currently monitoring for stability.

IDENTIFIED 6 months ago - at 06/04/2024 06:53PM

Our partner has identified the issue and is working to resolve, but there is no timeline at this point.

INVESTIGATING 6 months ago - at 06/04/2024 06:12PM

We’re currently investigating an issue with our industry partner causing some failed deliveries for both SMS and MMS to Canadian recipients. Messages are being queued and should complete delivery once resolved.

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