Outage in Bandwidth

Possible SMS and MMS Failures to Canadian Recipients

Resolved Major
June 04, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently investigating an issue with our industry partner causing some failed deliveries for both SMS and MMS to Canadian recipients. Messages are being queued and should complete delivery once resolved.
Components affected
Bandwidth Toll Free MMS - Inbound Bandwidth REST APIs - HTTP MMS Messaging Bandwidth MMS Messaging (MM4) Bandwidth Toll Free MMS - Outbound Bandwidth REST APIs - HTTP SMS Messaging Bandwidth Toll-Free SMS - Outbound Bandwidth SMS Messaging (SMPP) Bandwidth Toll-Free SMS - Inbound

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/04/2024 10:37PM

We’ve confirmed stability and we’re considering this incident resolved.

MONITORING over 1 year ago - at 06/04/2024 07:24PM

Our vendor has deployed a fix and we're seeing deliveries return to expected levels. We're currently monitoring for stability.

IDENTIFIED over 1 year ago - at 06/04/2024 06:53PM

Our partner has identified the issue and is working to resolve, but there is no timeline at this point.

INVESTIGATING over 1 year ago - at 06/04/2024 06:12PM

We’re currently investigating an issue with our industry partner causing some failed deliveries for both SMS and MMS to Canadian recipients. Messages are being queued and should complete delivery once resolved.

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