Outage in Bandwidth

Intermittent Outbound Messaging Failures

Resolved Minor
March 28, 2025 - Started 24 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We've identified an issue causing an increase in gateway timeouts (502 and 504 errors) for outbound traffic to the BW Messaging API. Relevant teams are engaged and we'll advise once we have further details.
Components affected
Bandwidth Toll Free MMS - Outbound Bandwidth Toll-Free SMS - Outbound Bandwidth SMS Messaging (SMPP) Bandwidth MMS Messaging (MM4)
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/28/2025 09:34PM

We’ve confirmed stability and we’re considering this incident resolved.

MONITORING 23 days ago - at 03/28/2025 09:31PM

Errors have resumed to normal levels and we’re monitoring for stability.

IDENTIFIED 24 days ago - at 03/28/2025 07:48PM

We've identified an issue causing an increase in gateway timeouts (502 and 504 errors) for outbound traffic to the BW Messaging API. Relevant teams are engaged and we'll advise once we have further details.

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