Outage in Bandwidth

BW US 10DLC Messaging Incident

Resolved Minor
July 24, 2025 - Started 1 day ago - Lasted 1 day
Official incident page

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Outage Details

We’ve identified an issue with campaign provisioning affecting a subset of numbers in the BW App resulting in 4476 errors. Relevant teams are working on a global fix for affected numbers, for now, customer era can re-associate numbers to the campaign in the App or open a ticket with messaging support for assistance.
Components affected
Bandwidth REST APIs - HTTP MMS Messaging Bandwidth REST APIs - HTTP SMS Messaging Bandwidth SMS Messaging (SMPP) Bandwidth Line Feature Management Bandwidth MMS Messaging (MM4)
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 07/25/2025 07:43PM

This incident has been resolved.

MONITORING about 7 hours ago - at 07/25/2025 06:40PM

We are still monitoring the update and we will assess status on e complete.

MONITORING 1 day ago - at 07/24/2025 08:50PM

We’re continuing to monitor the update as it processes. At this time the expected time of completion is 4pm ET tomorrow 7/25. At that time we will assess and provide an update unless there is something to report before that.

MONITORING 1 day ago - at 07/24/2025 06:14PM

We’ve deployed a fix for the affected numbers and we will monitor until the update is complete.

IDENTIFIED 1 day ago - at 07/24/2025 05:17PM

We’ve identified an issue with campaign provisioning affecting a subset of numbers in the BW App resulting in 4476 errors. Relevant teams are working on a global fix for affected numbers, for now, customer era can re-associate numbers to the campaign in the App or open a ticket with messaging support for assistance.

Latest Bandwidth outages

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