Outage in Bandwidth
Messaging Incident - Intermittent Failures of Multi-Segment Messages to VZW Prepaid Customers
Resolved Major
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Outage Details
We are currently investigating an issues causing intermittent failures of multi-segment messages with a positive DLR to the VZW network over 10DLC. Relevant teams are engaged.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/12/2025 09:13PM
This incident has been resolved.
IDENTIFIED
4 days ago - at 08/12/2025 01:50PM
We’re still working to deploy the fix for the issue, and we will advise once we have an ETR.
IDENTIFIED
6 days ago - at 08/10/2025 10:00PM
We are continuing to work on a fix for this issue.
IDENTIFIED
8 days ago - at 08/08/2025 11:36PM
We’re still working to deploy the fix for the issue, and we will advise once we have an ETR.
IDENTIFIED
8 days ago - at 08/08/2025 01:21PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 08/07/2025 09:35PM
We are continuing to work on a fix for the issue and we will advise once there is an ETR. We have also confirmed the issue is only affecting VZW prepaid customers.
IDENTIFIED
9 days ago - at 08/07/2025 12:58PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 days ago - at 08/06/2025 09:24PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 days ago - at 08/06/2025 04:02PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 days ago - at 08/06/2025 08:53AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 08/06/2025 02:25AM
We’re continuing to investigate the issue with downstream partners. Our next update will follow tomorrow morning unless there is a change in the status of the incident.
INVESTIGATING
11 days ago - at 08/06/2025 12:38AM
We are continuing to investigate this issue.
INVESTIGATING
11 days ago - at 08/05/2025 10:26PM
We are currently investigating an issues causing intermittent failures of multi-segment messages with a positive DLR to the VZW network over 10DLC. Relevant teams are engaged.
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