Outage in Bandwidth

10DLC & Toll-Free Provisioning Incident

Resolved Major
August 20, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Teams are investigating an incident impacting 10DLC & Toll-Free provisioning.
Components affected
Bandwidth Line Feature Management
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/20/2025 04:35PM

We've confirmed stability and we're considering this incident resolved.

MONITORING about 1 month ago - at 08/20/2025 01:42PM

Mitigation has been implemented, and we're monitoring the results.

IDENTIFIED about 1 month ago - at 08/20/2025 12:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 08/20/2025 11:20AM

Teams have identified the source of this incident as an off-network event originating from a wireless provider’s provisioning system. Teams have engaged with this provider.

INVESTIGATING about 1 month ago - at 08/20/2025 10:18AM

Teams are investigating an incident impacting 10DLC & Toll-Free provisioning.

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