Outage in Bandwidth

10DLC Provisioning Delays

Resolved Minor
August 21, 2025 - Started 10 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We're currently investigating an issue causing delays with campaign provisioning for 10DLC numbers. Relevant teams are engaged on the issue.
Components affected
Bandwidth Line Feature Management
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/21/2025 08:54PM

We’ve confirmed stability with the issue and we’re considering this incident resolved.

MONITORING 10 days ago - at 08/21/2025 07:18PM

Further mitigation has been deployed for the issue and we're monitoring the results for stability.

IDENTIFIED 10 days ago - at 08/21/2025 03:22PM

We've observed that there are still delays with campaign assignment orders completing. We've re-engaged our partner to continue with mitigation.

MONITORING 10 days ago - at 08/21/2025 02:39PM

Mitigation has been deployed and we're currently monitoring the results for stability.

INVESTIGATING 10 days ago - at 08/21/2025 01:48PM

We're currently investigating an issue causing delays with campaign provisioning for 10DLC numbers. Relevant teams are engaged on the issue.

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