Outage in Bandwidth

10DLC Provisioning Delays

Resolved Minor
August 21, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We're currently investigating an issue causing delays with campaign provisioning for 10DLC numbers. Relevant teams are engaged on the issue.
Components affected
Bandwidth Line Feature Management
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/21/2025 08:54PM

We’ve confirmed stability with the issue and we’re considering this incident resolved.

MONITORING about 2 months ago - at 08/21/2025 07:18PM

Further mitigation has been deployed for the issue and we're monitoring the results for stability.

IDENTIFIED about 2 months ago - at 08/21/2025 03:22PM

We've observed that there are still delays with campaign assignment orders completing. We've re-engaged our partner to continue with mitigation.

MONITORING about 2 months ago - at 08/21/2025 02:39PM

Mitigation has been deployed and we're currently monitoring the results for stability.

INVESTIGATING about 2 months ago - at 08/21/2025 01:48PM

We're currently investigating an issue causing delays with campaign provisioning for 10DLC numbers. Relevant teams are engaged on the issue.

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