Outage in Bandwidth

Inbound 10DLC SMS Incident

Resolved Minor
September 10, 2025 - Started 3 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Bandwidth teams are currently investigating an incident where inbound SMS messages to Bandwidth numbers are failing to deliver as expected.
Components affected
Bandwidth SMS Messaging (SMPP)
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/11/2025 02:27AM

This incident has been resolved.

MONITORING 3 days ago - at 09/10/2025 11:37PM

Teams are observing expected inbound 10DLC messaging behavior. We will continue to monitor for stability.

IDENTIFIED 3 days ago - at 09/10/2025 10:27PM

Bandwidth continues to work to restore expected messaging behavior.

IDENTIFIED 3 days ago - at 09/10/2025 09:22PM

Teams have identified the source of this incident and are working to restore expected 10DLC messaging behavior for inbound sms messages.

INVESTIGATING 3 days ago - at 09/10/2025 07:17PM

Bandwidth teams are currently investigating an incident where inbound SMS messages to Bandwidth numbers are failing to deliver as expected.

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