Outage in Bandwidth

Inbound 10DLC SMS Incident

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

Bandwidth teams are currently investigating an incident where inbound SMS messages to Bandwidth numbers are failing to deliver as expected.
Components affected
Bandwidth SMS Messaging (SMPP)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 02:27AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/10/2025 11:37PM

Teams are observing expected inbound 10DLC messaging behavior. We will continue to monitor for stability.

IDENTIFIED about 1 month ago - at 09/10/2025 10:27PM

Bandwidth continues to work to restore expected messaging behavior.

IDENTIFIED about 1 month ago - at 09/10/2025 09:22PM

Teams have identified the source of this incident and are working to restore expected 10DLC messaging behavior for inbound sms messages.

INVESTIGATING about 1 month ago - at 09/10/2025 07:17PM

Bandwidth teams are currently investigating an incident where inbound SMS messages to Bandwidth numbers are failing to deliver as expected.

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