Outage in Bandwidth

Off Network Incident - Verizon

Resolved Minor

January 14, 2026 - Started about 2 months ago - Lasted about 21 hours
Official incident page

Incident Report

Bandwidth has identified an off-network incident impacting Voice and Messaging traffic towards Verizon Wireless destinations. Calls and messages may not completed as expected.

Components affected

Bandwidth Outbound Calling (SIP) Bandwidth SMS Messaging (SMPP) Bandwidth MMS Messaging (MM4) Bandwidth Toll-Free calling - Outbound (SIP) Bandwidth REST APIs - HTTP Voice Bandwidth Toll-Free SMS - Outbound Bandwidth REST APIs - SIP Voice Bandwidth BXML Bandwidth REST APIs - HTTP SMS Messaging Bandwidth REST APIs - HTTP MMS Messaging Bandwidth Toll Free MMS - Outbound

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/15/2026 03:58PM

This incident has been resolved.

MONITORING about 2 months ago - at 01/15/2026 02:41AM

Teams are observing expected network behavior in regards to voice and messaging traffic towards Verizon destinations. We will monitor for continued stability.

IDENTIFIED about 2 months ago - at 01/14/2026 07:03PM

Bandwidth has identified an off-network incident impacting Voice and Messaging traffic towards Verizon Wireless destinations. Calls and messages may not completed as expected.

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