Outage in Bandwidth

10DLC Outbound Canadian Based Messaging Incident

Resolved Minor

January 22, 2026 - Started 8 days ago - Lasted about 21 hours
Official incident page

Incident Report

Bandwidth teams are investigating an incident impacting outbound Canada based messaging. Messages may not deliver as expected.

Components affected

Bandwidth SMS Messaging (SMPP) Bandwidth MMS Messaging (MM4) Bandwidth REST APIs - HTTP SMS Messaging Bandwidth REST APIs - HTTP MMS Messaging

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 01/23/2026 02:02PM

This incident has been resolved.

MONITORING 8 days ago - at 01/22/2026 10:09PM

Bandwidth teams are observing expected networking behavior at this time. We will continue to monitor for prolonged stability.

IDENTIFIED 8 days ago - at 01/22/2026 07:42PM

Teams have identified the source of this incident and continue work to restore expected services.

IDENTIFIED 8 days ago - at 01/22/2026 05:48PM

Teams have identified the source of this incident and are working to restore expected services.

INVESTIGATING 8 days ago - at 01/22/2026 05:05PM

Bandwidth teams are investigating an incident impacting outbound Canada based messaging. Messages may not deliver as expected.

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