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Outage in Bandwidth

Bandwidth App & Global Portal Incident - Reporting

Resolved Minor
April 03, 2026 - Started about 8 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Bandwidth experienced a reporting incident where CDR reports, particularly EU-based ones, were not populating correctly in both the Bandwidth app and legacy global portal. The issue affected the Bandwidth Dashboard component and prevented users from accessing expected reporting data. The incident was resolved after 4.3 hours of investigation and remediation work.

Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
Components affected
Bandwidth Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 04/03/2026 09:27PM

This incident has been resolved.

INVESTIGATING about 5 hours ago - at 04/03/2026 08:26PM

We are continuing to investigate this issue.

INVESTIGATING about 6 hours ago - at 04/03/2026 06:53PM

We are continuing to investigate this issue.

INVESTIGATING about 8 hours ago - at 04/03/2026 05:11PM

Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.

Latest Bandwidth outages

Bulk TN Lookup Functionality Incident - about 5 hours ago
Outbound Calling Incident - Romania - 1 day ago
Global Portal Incident - 4 days ago
Inbound Calling Incident- UK - 7 days ago
Outbound Calling Incident - 7 days ago

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