Outage in Bandwidth
Bandwidth App Incident - Hosted Messaging
Resolved MinorIncident Report
Summary AI Generated
Bandwidth experienced a hosted messaging incident where customers were unable to host messaging for non-Bandwidth numbers due to a workflow bug that incorrectly displayed internal lookup failures as carrier rejections (Error "A2P #1038"). The issue affected the Bandwidth Dashboard and prevented hosted messaging requests from completing as expected. The incident was resolved after 4.8 hours following the deployment of a technical hotfix.
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
Components affected
Bandwidth DashboardTrusted by 1,000+ teams
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RESOLVED
4 days ago - at 04/22/2026 02:28AM
Product/Platform Impacted: Messaging / Iris
Start Time: 2026-04-09 21:44 UTC
End Time: 2026-04-22 02:11 UTC
Customer Impact: Yes
Impact Details: Customers were unable to host messaging for non-Bandwidth numbers due to a workflow bug in Iris/Athena incorrectly surfacing internal lookup failures as carrier rejections (Error "A2P #1038"). The issue is now resolved following the deployment and validation of a technical hotfix.
Current Status: Resolved
Teams Engaged: NOC, Messaging, Engineering
Vendors Engaged:
Customer Master Ticket: 94665300
NO INFORMATION FROM INTERNAL STATUS POSTINGS SHOULD BE SHARED WITH CUSTOMERS
Refer to http://status.bandwidth.com for the Public Status Page.
IDENTIFIED
4 days ago - at 04/21/2026 11:20PM
Teams have identified the source of this incident and are working to restore expected portal behaviors.
INVESTIGATING
4 days ago - at 04/21/2026 09:44PM
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
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