Outage in Bandwidth
9-1-1 Dashboard Incident - Reporting
Resolved MajorIncident Report
Summary AI Generated
Bandwidth experienced a major incident where the 9-1-1 Dashboard was generating reports with duplicated data points, affecting reporting functionality for 22.7 hours. Teams identified the source of the issue and worked to restore normal record processing behaviors. The incident was resolved without any impact to emergency call routing capabilities.
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.
Note: This incident does not impact emergency call routing.
Components affected
Bandwidth 9-1-1 DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/23/2026 02:03PM
This incident has been resolved.
MONITORING
3 days ago - at 04/23/2026 01:23PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 04/23/2026 06:55AM
Teams are observing expected behavior and will continue to monitor.
IDENTIFIED
3 days ago - at 04/23/2026 02:04AM
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
IDENTIFIED
3 days ago - at 04/22/2026 11:30PM
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
IDENTIFIED
3 days ago - at 04/22/2026 08:28PM
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
IDENTIFIED
3 days ago - at 04/22/2026 03:46PM
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Note: This incident does not impact emergency call routing.
INVESTIGATING
3 days ago - at 04/22/2026 03:26PM
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.
Note: This incident does not impact emergency call routing.
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