Outage in Bandwidth
Voice Authentication Incident - Pindrop
Resolved MinorIncident Report
Summary AI Generated
Bandwidth experienced a 3.5-hour incident affecting inbound voice authentication services due to an off-network vendor issue with Pindrop. The incident impacted inbound calling (SIP) functionality, preventing expected voice authentication behaviors from working properly. The vendor resolved the issue and normal voice authentication services were restored.
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
Components affected
Bandwidth Inbound Calling (SIP)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/02/2026 06:55PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 06/02/2026 06:06PM
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
INVESTIGATING
4 days ago - at 06/02/2026 03:29PM
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
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