Outage in Bandwidth
Inbound Calling Incident
Resolved MinorIncident Report
Summary AI Generated
A subset of inbound calls from the Lumen network failed to connect to the Bandwidth network due to an off-network condition. The incident affected Inbound Calling (SIP), REST APIs, and BXML over approximately 5 hours. Teams worked with Lumen to restore calling behavior, confirmed stability during a monitoring period, and fully resolved the incident.
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Components affected
Bandwidth Inbound Calling (SIP) Bandwidth REST APIs - HTTP Voice Bandwidth REST APIs - SIP Voice Bandwidth BXMLTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 10/08/2026 12:23AM
This incident has been resolved.
MONITORING
about 20 hours ago - at 10/07/2026 10:52PM
Teams are observing expected calling behavior and will monitor for stability.
IDENTIFIED
about 22 hours ago - at 10/07/2026 08:55PM
Teams have identified the off network condition and are working to restore expected calling behaviors.
INVESTIGATING
about 23 hours ago - at 10/07/2026 07:20PM
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
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