Outage in Bandwidth
Toll Free SMS Delays - Verizon
Resolved MinorIncident Report
Summary AI Generated
Bandwidth experienced a 7.7-hour incident where outbound Toll-Free SMS messages to Verizon destinations were delayed. The root cause was identified as an off-network condition with a third-party industry provider. Normal messaging traffic was restored and the incident was resolved after coordination with the impacted provider.
Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.
Components affected
Bandwidth Toll-Free SMS - OutboundTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/09/2026 04:47AM
This incident has been resolved.
MONITORING
2 days ago - at 10/09/2026 02:41AM
Teams are observing expected messaging traffic behavior and will monitor for stability.
IDENTIFIED
2 days ago - at 10/08/2026 11:08PM
Teams have identified the source of this incident as an off-network condition. We are engaged with the impacted industry provider and are working to restore expected messaging delivery.
INVESTIGATING
2 days ago - at 10/08/2026 09:04PM
Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.
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