We have now cleared the backlog of transactions. This incident has been fully resolved and there is no impact on clients accounts.
We have implemented a corrective measure that has reduced the number of payments not appearing on client accounts. Efforts are ongoing to ensure that all affected transactions are fully reflected.
We are continuing to work on a fix for this issue.
We believe that we have identified the underlying cause of the problem and are currently implementing a fix to mitigate the situation.
We are aware of an issue with Inbound Payments not being applied to clients accounts. We are currently investigating the problem internally.
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