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Outage in Baremetrics

Delay in new customer metrics (Stripe only)

Resolved Minor
November 13, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are seeing a delay in calculating metrics for new customers on Stripe accounts. New customer data from Stripe is coming in correctly (subscriptions, start dates, customer details), but the step that calculates their metrics is running behind. This causes some new Stripe customers to be missing from your metrics temporarily. The current delay is about 24 to 48 hours.
Components affected
Baremetrics Dashboard Baremetrics Reports and Notifications

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/13/2025 06:26PM

This incident has been resolved.

MONITORING 6 months ago - at 11/13/2025 04:25PM

The fix has been implemented and solves the delay. You may continue to see delayed new customer metrics while our system fully catches up.

IDENTIFIED 6 months ago - at 11/13/2025 02:54PM

We have identified the issue and are rolling out the fix now. The calculation backlog is large, so it will take some time for the system to catch up fully. You may continue to see delayed new customer metrics while this process is ongoing.

INVESTIGATING 6 months ago - at 11/13/2025 02:54PM

We are seeing a delay in calculating metrics for new customers on Stripe accounts. New customer data from Stripe is coming in correctly (subscriptions, start dates, customer details), but the step that calculates their metrics is running behind. This causes some new Stripe customers to be missing from your metrics temporarily. The current delay is about 24 to 48 hours.

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