Outage in Barracuda MSP

Degraded Performance - Premium Remote Control

Resolved Minor

January 02, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing performance issues within Barracuda RMM in regards to Premium Remote Control sessions. The Barracuda RMM Support team is working with ISL Light directly to restore services. Until this is resolved, partners may experience disruptions with Premium Remote Control sessions. Other features of Barracuda RMM remain unaffected We will provide an update and/or resolution when more information is available. Kind regards, Your Barracuda RMM Team

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/02/2025 06:22PM

We have identified and resolved the issue with the ISL Light Support team.

If any issues are experienced with Premium Remote Control sessions in Barracuda RMM please reach out to the Barracuda RMM support team.

INVESTIGATING about 1 year ago - at 01/02/2025 03:11PM

We are currently experiencing performance issues within Barracuda RMM in regards to Premium Remote Control sessions. The Barracuda RMM Support team is working with ISL Light directly to restore services. Until this is resolved, partners may experience disruptions with Premium Remote Control sessions. Other features of Barracuda RMM remain unaffected

We will provide an update and/or resolution when more information is available.

Kind regards,
Your Barracuda RMM Team

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