Outage in Barracuda MSP

Remote Control options not available in Chromium Browsers

Resolved Minor

January 20, 2023 - Started about 3 years ago - Lasted about 9 hours
Official incident page

Incident Report

The Barracuda RMM Support Team is aware of issues with partners using Remote Control. Partners have reported that the Meta4ClickOnce extension is failing to work within their environments and requesting installation. After some investigation, we found an update to the Meta4ClickOnce extension on late January 19th, 2023, that has caused issues with existing installs of this extension. We have an existing KB troubleshooting the Meta4ClickOnce issues (found here: https://campus.barracuda.com/product/ISBKB/doc/93200666/application-cannot-be-started-error-when-launching-remote-control/), and the support team recommends uninstalling the extension as well as clearing extension cache, then installing it again. An alternative to the ClickOnce extension is the Windows Remix ClickOnce Helper for Chromium (Chrome, Edge, Brave), found here: https://chrome.google.com/webstore/detail/windows-remix-clickonce-h/dgpgholdldjjbcmpeckiephjigdpikan/related.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/20/2023 11:12PM

This incident has been resolved.

MONITORING about 3 years ago - at 01/20/2023 02:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 01/20/2023 02:21PM

The Barracuda RMM Support Team is aware of issues with partners using Remote Control. Partners have reported that the Meta4ClickOnce extension is failing to work within their environments and requesting installation. After some investigation, we found an update to the Meta4ClickOnce extension on late January 19th, 2023, that has caused issues with existing installs of this extension. We have an existing KB troubleshooting the Meta4ClickOnce issues (found here: https://campus.barracuda.com/product/ISBKB/doc/93200666/application-cannot-be-started-error-when-launching-remote-control/), and the support team recommends uninstalling the extension as well as clearing extension cache, then installing it again.

An alternative to the ClickOnce extension is the Windows Remix ClickOnce Helper for Chromium (Chrome, Edge, Brave), found here: https://chrome.google.com/webstore/detail/windows-remix-clickonce-h/dgpgholdldjjbcmpeckiephjigdpikan/related.

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