Outage in Barracuda Networks

Quarantine Notification Delivery Impact

Resolved Minor
October 10, 2023 - Started 9 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue causing quarantine notification emails to not send in the UK region. Other mail flow is still occurring.
Components affected
Barracuda Networks Mail Delivery
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 10/12/2023 03:23PM

This incident has been resolved.

MONITORING 9 months ago - at 10/11/2023 02:21PM

We have resolved the problem with quarantine notification emails, and notifications are being sent. However, a small number of user notifications did not go out. We're working on resolving the issue for those users. In the meantime, if you feel you should have received a scheduled digest sometime in the past 24 hours and did not, please be sure to log in and check your your message log for any items that may have been quarantined, but that you may not have received a digest for.

IDENTIFIED 9 months ago - at 10/10/2023 10:00PM

We have identified the issue and implemented a fix. Quarantine notifications are sending once more.

IDENTIFIED 9 months ago - at 10/10/2023 10:00PM

We have identified the issue and implemented a fix. Quarantine notifications are sending once more.

INVESTIGATING 9 months ago - at 10/10/2023 09:57PM

We have identified the issue and implemented a fix. Quarantine notifications are sending once more.

INVESTIGATING 9 months ago - at 10/10/2023 09:40PM

We are currently investigating an issue causing quarantine notification emails to not send in the UK region. Other mail flow is still occurring.

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