Outage in Basecamp / 37signals

Basecamp 4 user preferences are having trouble.

Resolved Minor

February 08, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

Components affected

Basecamp / 37signals Basecamp 4

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/08/2024 06:04PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/08/2024 05:54PM

Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

IDENTIFIED almost 2 years ago - at 02/08/2024 05:10PM

We are continuing to work on a fix for this issue. Thanks so much for your patience.

IDENTIFIED almost 2 years ago - at 02/08/2024 04:37PM

We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

INVESTIGATING almost 2 years ago - at 02/08/2024 04:08PM

We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

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