Outage in Basecamp / 37signals

Basecamp 5 and HEY are down

Resolved Major

September 29, 2026 - Started 2 days ago - Lasted 26 minutes
Official incident page

Incident Report

Summary AI Generated

Basecamp 4 and HEY experienced a major outage lasting approximately 26 minutes, during which both services failed to load and users were unable to connect to HEY email. The root cause was identified and a fix was applied, bringing both services back online. Monitoring continued post-resolution to confirm stability.

Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

Components affected

Basecamp / 37signals Basecamp 4 Basecamp / 37signals HEY

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 09/29/2026 12:34PM

Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

INVESTIGATING 2 days ago - at 09/29/2026 12:30PM

Basecamp 5 and HEY are coming back online. We're actively monitoring both.

INVESTIGATING 2 days ago - at 09/29/2026 12:26PM

We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.

INVESTIGATING 2 days ago - at 09/29/2026 12:20PM

We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.

INVESTIGATING 2 days ago - at 09/29/2026 12:10PM

Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

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