Degradation - Images not loading in Ratings & Reviews App for Influenster and Sampling Campaign Reviews

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice continues to resubmit affected reviews and is closely monitoring results. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:
February 10th, 2025, 7:00 AM CST

Bazaarvoice is actively working on resubmitting affected reviews and monitoring the results. We will provide an update at the designated time below or when new information becomes available.

[1285]

NEXT UPDATE:
February 7th, 2025, 3:00 PM CST

Bazaarvoice continues to actively monitor the resubmission of affected reviews. Our team is closely tracking the results to identify any further issues and will take necessary actions as needed. We will provide an update at the designated time below or sooner if new information becomes available.

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Next Update: February 7th, 2025, 3:00 AM CST

Bazaarvoice is actively working on resubmitting affected reviews and monitoring the results. We will provide an update at the designated time below or when new information becomes available.

[1285]

NEXT UPDATE:
February 6th, 2025, 8:00 PM CST

Bazaarvoice is in the process of re-submitting the affected content with the corrected images. We will provide an update at the designated time below or as soon as new information becomes available.

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NEXT UPDATE:
February 6th, 2025, 11:00 AM CST

Bazaarvoice continues to monitor the issue affecting the availability of images submitted for Influenster and Sampling Campaign reviews in the Portal's Ratings & Reviews app following the implemented fix. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:
February 6th, 2025, 3:00 AM CST

Bazaarvoice has implemented a fix for the visibility issue affecting Influenster and Sampling Campaigns content images in the Portal's Ratings & Reviews app. We are actively monitoring the situation to ensure the issue is fully resolved. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:
February 5th, 2025, 10:00 AM CST

The Engineering Team has determined that this issue affects only 0.3% of Influenster reviews. While the investigation is still ongoing, the overall impact appears to be less significant than initially anticipated.

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b>NEXT UPDATE:
February 5th, 2025, 7:00 AM CST

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has identified an issue with content originating from Influenster and Sampling Campaigns, which causes any images submitted with this content to not load in Portal's Ratings & Reviews app. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: February 5th, 2025, 7:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)