Outage in Bazaarvoice
Multiple services down in US and EU
Resolved MajorIncident Report
Summary AI Generated
Bazaarvoice experienced a 33-minute major outage affecting API Services across US and EU regions, caused by a faulty DNS hosted zone change that disrupted split-horizon DNS resolution. Platform Engineering rolled back the newly added hosted zones, restoring DNS resolution and service connectivity. The incident is resolved, with continued monitoring in place to confirm stability.
Bazaarvoice has detected an issue affecting hosted zones we added today which could be causing issues for split-horizon DNS URLs, Our Platform Engineering have rolled backed new hosted zones, DNS resolution now working again across multiple services. we will be monitoring the issue for the next hours and make sure the issue is totally resolved.
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Next Update:
August 18th, 2026, 10:00 AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Components affected
Bazaarvoice API ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 08/18/2026 11:51AM
Bazaarvoice identified an issue earlier today that may have caused temporary connectivity problems for some services. Our Engineering team has already rolled back the change that caused it, and service has been restored. We're continuing to monitor closely over the next few hours to confirm everything remains stable.
Next Update:
August 18th, 2026, 10:00 AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
MONITORING
about 4 hours ago - at 08/18/2026 11:21AM
Bazaarvoice has detected an issue affecting hosted zones we added today which could be causing issues for split-horizon DNS URLs, Our Platform Engineering have rolled backed new hosted zones, DNS resolution now working again across multiple services. we will be monitoring the issue for the next hours and make sure the issue is totally resolved.
<1415>
Next Update:
August 18th, 2026, 10:00 AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
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