Outage in BCycle

Refresh issue for reporting data

Resolved Minor

January 14, 2026 - Started 2 months ago - Lasted 8 days
Official incident page

Incident Report

A refresh issue for reporting data is preventing Power BI reports from returning data for 2026. We are working through a fix. These reports and other reports may have data gaps for the next several days as a series of refreshes runs sequentially. We apologize for the inconvenience.

Components affected

BCycle DEN - Admin BCycle PHL - Admin BCycle LAX - Admin

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 01/22/2026 02:47PM

Reports are now refreshing at their usual cadence.

Please submit a Zendesk ticket with any ongoing concerns. Thank you!

MONITORING 2 months ago - at 01/20/2026 02:54PM

The fix is working and the data is refreshed through 1/13.

We hope to see the database jobs work through the rest of the data within the next day or two.

Thank you for your patience as these jobs are catching up.

INVESTIGATING 2 months ago - at 01/14/2026 11:26PM

A refresh issue for reporting data is preventing Power BI reports from returning data for 2026.

We are working through a fix.

These reports and other reports may have data gaps for the next several days as a series of refreshes runs sequentially.

We apologize for the inconvenience.

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