Outage in BCycle
Reports of Indego & Metro Bike Share App / Bike Availability Discrepancies
Resolved MinorIncident Report
We have received reports that users are experiencing issues where the data shown on the Indego and Metro mobile apps (and ops maps) are showing inaccurate information that results in checkout declines for users.
We've received reports that the BCycle Admin is reporting accurate information, and other non BCycle Admin ops tools are not.
We are investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/08/2026 01:58AM
This incident has been resolved and the data for the non BCycle Admin ops tools and apps are showing accurate data.
INVESTIGATING
9 days ago - at 08/07/2026 10:30PM
We have received reports that users are experiencing issues where the data shown on the Indego and Metro mobile apps (and ops maps) are showing inaccurate information that results in checkout declines for users.
We've received reports that the BCycle Admin is reporting accurate information, and other non BCycle Admin ops tools are not.
We are investigating the issue.
Latest BCycle outages
Increased Checkout Failures in Indego - 22 days ago
LAX Tenant Service Outage - 24 days ago
PHL Admin User Grid Profile Crashes - about 2 months ago
Zendesk Login Issues - about 2 months ago
Issue with Payment Processing - 2 months ago
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