Outage in Beekeeper

Chat data inconsistencies after upgrade in Switzerland

Resolved Minor
October 05, 2022 - Started about 3 years ago
Official incident page

Incident Report

Our recent chat upgrade has caused some data inconsistencies in chat history for a group of tenants in our Switzerland datacenter. Some old messages from the 21st of September onward may be missing. The chat functionality can be used normally. We are implementing a fix and post an update once it is complete.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 10/05/2022 01:30PM

We have resolved the issue. The product is back to normal operations.

MONITORING about 3 years ago - at 10/05/2022 01:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 10/05/2022 12:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 10/05/2022 11:14AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 10/05/2022 09:07AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 10/05/2022 08:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 10/05/2022 08:18AM

Our recent chat upgrade has caused some data inconsistencies in chat history for a group of tenants in our Switzerland datacenter.
Some old messages from the 21st of September onward may be missing. The chat functionality can be used normally.
We are implementing a fix and post an update once it is complete.

Latest Beekeeper outages

Issues with Microsoft login - 5 days ago
Service Disruption - Chats Downtime - 12 days ago
Performance Degradation of our chat functionality - 13 days ago
Analytics Data Gap for EU Customers - 13 days ago
Partial degradation in Switzerland Datacenter - 14 days ago

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