Outage in BenchPrep

Snowflake - Degraded Performance

Resolved Minor
October 17, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.
Components affected
BenchPrep Raw Data Access BenchPrep Snowflake Data Warehouse (Database) BenchPrep Snowflake Replication

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 11:31AM

This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 04:00:08 CST.

MONITORING about 2 months ago - at 10/18/2025 10:41PM

The resynchronization process is continuing and we are monitoring progress. Data in nearly all tables has been resynced to be up-to-date within customary latency. Two larger tables are up-to-date through 2025-10-18 06:58 UTC and continuing to catch up

MONITORING about 2 months ago - at 10/18/2025 03:15AM

A fix has been implemented. We are monitoring the results and will provide further updates.

IDENTIFIED about 2 months ago - at 10/17/2025 04:03PM

The issue has been identified and we are working on implementing a solution to replicate the data. This process will take time and we will provide further status updates.

INVESTIGATING about 2 months ago - at 10/17/2025 03:45PM

We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.

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