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Outage in Bentley Systems

ProjectWise - PWDI Login Authentication Error

Resolved Minor
November 18, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/18/2024 06:20PM

This incident has been resolved and ProjectWise is now working normally.
Thank you for your cooperation.

MONITORING over 1 year ago - at 11/18/2024 05:21PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 11/18/2024 05:05PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING over 1 year ago - at 11/18/2024 02:35PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING over 1 year ago - at 11/18/2024 02:32PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING over 1 year ago - at 11/18/2024 02:30PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

IDENTIFIED over 1 year ago - at 11/18/2024 02:10PM

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

IDENTIFIED over 1 year ago - at 11/18/2024 01:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 11/18/2024 01:52PM

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING over 1 year ago - at 11/18/2024 01:51PM

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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