Outage in Bentley Systems

ProjectWise - PWDI Login Authentication Error

Resolved Minor
November 18, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems ProjectWise 365 Bentley Systems Components Center Bentley Systems Deliverables Management Bentley Systems Project Share Bentley Systems ProjectWise Web View Bentley Systems Project Insights Bentley Systems Forms Bentley Systems Project Synchronization Bentley Systems Design Review Bentley Systems Issue Resolution Bentley Systems Portfolio Insights Bentley Systems ProjectWise Design Integration Bentley Systems User Management Bentley Systems Authentication / Login
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2024 06:20PM

This incident has been resolved and ProjectWise is now working normally.
Thank you for your cooperation.

MONITORING about 1 month ago - at 11/18/2024 05:21PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 11/18/2024 05:05PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING about 1 month ago - at 11/18/2024 02:35PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING about 1 month ago - at 11/18/2024 02:32PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING about 1 month ago - at 11/18/2024 02:30PM

Our team has been working quickly to restore full functionality to ProjectWise Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Sign-in issues should now be resolved. If problems persist, please sign out of CONNECTION Client and sign in again. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

IDENTIFIED about 1 month ago - at 11/18/2024 02:10PM

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

IDENTIFIED about 1 month ago - at 11/18/2024 01:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/18/2024 01:52PM

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING about 1 month ago - at 11/18/2024 01:51PM

Our team is currently investigating an issue with ProjectWise Service. Some users may have trouble logging in to ProjectWise.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Latest Bentley Systems outages

Bentley Communities and Select services websites - 3 days ago
IMS login issue for some federated users - 5 days ago
IMS Login Issue for WSFED Users - 5 days ago
ProjectWise - PWDI Login Authentication Error - about 1 month ago
IMS - Intermittent Sign-On Issues - about 1 month ago

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