Outage in Bentley Systems

Network connectivity issues in South Africa

Resolved Minor

May 14, 2025 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our team is currently investigating an issue. Users may experience performances issues to sign in or load websites from South Africa region. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Components affected

Bentley Systems Authentication / Login

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/14/2025 11:26AM

This issue has been resolved. It was due to a network disruption involving a third-party telecom provider in the affected regions.

INVESTIGATING 11 months ago - at 05/14/2025 10:11AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/14/2025 08:55AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/14/2025 07:49AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/14/2025 06:46AM

Our team is currently investigating an issue. Users may experience performances issues to sign in or load websites from South Africa region.

We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more.

In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Latest Bentley Systems outages

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Connectivity issue with Bentley Virtuosity Digital Store - about 1 month ago

Bentley IMS - Login Failures in Europe Region - about 2 months ago

Bentley Communities websites - 2 months ago

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