Outage in Bentley Systems
Application usage reporting issue
Resolved MinorIncident Report
Summary AI Generated
Bentley Systems experienced a 51.8-hour outage affecting the application usage reporting functionality in their Subscription Analytics portal, preventing users from accessing current application usage data in their reports. The engineering team implemented a fix and monitored the system before confirming full resolution. The incident was resolved on April 4th, 2026, with normal portal functionality restored.
There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/04/2026 06:58PM
This incident has been resolved and Subscription Analytics portal is now working normally.
We appreciate your patience and understanding.
Thank you for your cooperation.
MONITORING
20 days ago - at 04/04/2026 06:48PM
We are continuing to monitor for any further issues.
MONITORING
20 days ago - at 04/04/2026 06:46PM
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
MONITORING
22 days ago - at 04/02/2026 05:04PM
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
IDENTIFIED
22 days ago - at 04/02/2026 03:12PM
There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.
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