Outage in Bentley Systems

Intermittent accessing issue on iModels in PlantSight: US East Region

Resolved Minor
October 28, 2025 - Started 1 day ago - Lasted about 13 hours
Official incident page

Incident Report

Our team is currently investigating an issue accessing projects on iModels in PlantSight. Some users may be having trouble using certain features. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems PlantSight

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/29/2025 10:52AM

We’ve been monitoring for an extended period and haven’t observed any issues. We’ll go ahead and resolve the case now. Thank you.

MONITORING 1 day ago - at 10/28/2025 11:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 10/28/2025 10:16PM

The issue has been identified, and our team is actively working to implement a fix soon to resolve it.

INVESTIGATING 1 day ago - at 10/28/2025 09:28PM

Our team is currently investigating an issue accessing projects on iModels in PlantSight.
Some users may be having trouble using certain features.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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