Outage in Bentley Systems

IMS login issue for federated users

Resolved Major
October 29, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is currently investigating an issue within IMS that is preventing users with a federation from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Authentication / Login Bentley Systems User Management

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/29/2025 05:08PM

Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.

INVESTIGATING 3 days ago - at 10/29/2025 04:30PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/29/2025 04:13PM

Our team is currently investigating an issue within IMS that is preventing users with a federation from logging in.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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