Outage in Bentley Systems
IMS Connection issue: US Region
Resolved MajorIncident Report
Our team is currently investigating an issue with IMS. Some users may be having trouble with connection.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Authentication / Login Bentley Systems User Management Bentley Systems Service Request ManagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/30/2025 03:15PM
All services should now be operating as expected. Thank you.
MONITORING
6 months ago - at 10/30/2025 01:33PM
A fix has been implemented, and we will continue to monitor performance closely.
INVESTIGATING
6 months ago - at 10/30/2025 01:23PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/30/2025 12:49PM
Our team is currently investigating an issue with IMS. Some users may be having trouble with connection.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
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