Outage in Bentley Systems

IMS Connection issue: US Region

Resolved Major

October 30, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is currently investigating an issue with IMS. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Components affected

Bentley Systems Authentication / Login Bentley Systems User Management Bentley Systems Service Request Manager

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/30/2025 03:15PM

All services should now be operating as expected. Thank you.

MONITORING 5 months ago - at 10/30/2025 01:33PM

A fix has been implemented, and we will continue to monitor performance closely.

INVESTIGATING 5 months ago - at 10/30/2025 01:23PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 10/30/2025 12:49PM

Our team is currently investigating an issue with IMS. Some users may be having trouble with connection.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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