Outage in Bentley Systems

Identity Management System (IMS) - Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com

Resolved Minor

November 01, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is currently investigating an issue with Identity Management System (IMS). Some users may be having trouble Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Components affected

Bentley Systems Authentication / Login

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/01/2025 06:59AM

This incident has been resolved and Identity Management System (IMS) is now working normally.
Thank you for your cooperation.

INVESTIGATING 5 months ago - at 11/01/2025 05:58AM

Our team is currently investigating an issue with Identity Management System (IMS). Some users may be having trouble Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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