Outage in Bentley Systems

Intermittent IMS login issue for federated users

Resolved Major
November 03, 2025 - Started 2 months ago - Lasted 44 minutes
Official incident page

Incident Report

Our team is currently investigating an issue within IMS that is preventing federated users in the U.S. and Europe region from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Authentication / Login

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/03/2025 03:22PM

Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.

IDENTIFIED 2 months ago - at 11/03/2025 02:57PM

The issue has been identified, and a fix is being implemented.

INVESTIGATING 2 months ago - at 11/03/2025 02:47PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 11/03/2025 02:39PM

Our team is currently investigating an issue within IMS that is preventing federated users in the U.S. and Europe region from logging in.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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