Outage in Bentley Systems

IMS - Multiple users are facing test failures and timeout exceptions Errors: Europe Region

Resolved Major
December 01, 2025 - Started 6 days ago - Lasted about 7 hours
Official incident page

Incident Report

Our team is currently investigating an issue with IMS. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Need to monitor Bentley Systems outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/01/2025 04:24PM

The issue has been resolved and remains stable. Thank you for your cooperation.

MONITORING 6 days ago - at 12/01/2025 03:28PM

We have been seeing improved performance and are closely monitoring the results.

INVESTIGATING 6 days ago - at 12/01/2025 03:11PM

We briefly experienced the issue and have recovered in the US region. However, we are continuing to investigate the issue in Europe and will provide an update as soon as new information becomes available. We appreciate your patience.

INVESTIGATING 6 days ago - at 12/01/2025 02:21PM

We are actively continuing our investigation into the issue and will provide an update as soon as new information becomes available. We appreciate your patience.

INVESTIGATING 6 days ago - at 12/01/2025 01:17PM

We are continuing to make every effort to investigate the issue and will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING 6 days ago - at 12/01/2025 12:04PM

We are continuing to investigate the issue and will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING 6 days ago - at 12/01/2025 09:57AM

Our team is currently investigating an issue with IMS. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook