Outage in Bentley Systems

IMS - Multiple users are facing test failures and timeout exceptions Errors: Europe Region

Resolved Major

December 02, 2025 - Started about 2 months ago - Lasted 26 minutes
Official incident page

Incident Report

Our team is currently investigating an issue with IMS in the Europe region. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Components affected

Bentley Systems Authentication / Login Bentley Systems User Management

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/02/2025 08:07AM

The issue has been resolved and remains stable. Thank you for your cooperation.

INVESTIGATING about 2 months ago - at 12/02/2025 07:43AM

Our team is currently investigating an issue with IMS in the Europe region. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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