Outage in Bentley Systems
Support Portal
Resolved MinorIncident Report
Our team is currently investigating an issue with ServiceNow. Some users may be having trouble to log in.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/03/2025 08:21AM
This incident has been resolved and ServiceNow logins is now working normally.
Thank you for your cooperation.
IDENTIFIED
4 days ago - at 12/03/2025 07:18AM
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in.
Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available.
In the meantime, we apologize for any inconvenience and appreciate your patience and understanding.
Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
IDENTIFIED
4 days ago - at 12/03/2025 06:19AM
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in.
Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available.
In the meantime, we apologize for any inconvenience and appreciate your patience and understanding.
Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
IDENTIFIED
4 days ago - at 12/03/2025 05:25AM
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in.
Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available.
In the meantime, we apologize for any inconvenience and appreciate your patience and understanding.
Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
INVESTIGATING
4 days ago - at 12/03/2025 02:52AM
Our team is currently investigating an issue with ServiceNow. Some users may be having trouble to log in.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
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IMS signing certificate renewal - 13 days ago
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