Outage in Bentley Systems

IMS as a Service outage

Resolved Major

December 03, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Components affected

Bentley Systems Authentication / Login Bentley Systems User Management

Need to monitor Bentley Systems outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/03/2025 04:18PM

This incident has been resolved and IMS as a Service is now working normally.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Thank you for your cooperation.

MONITORING about 2 months ago - at 12/03/2025 03:12PM

Our team has been working quickly to restore full functionality to IMS and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

INVESTIGATING about 2 months ago - at 12/03/2025 02:35PM

Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Latest Bentley Systems outages

Bentley IMS - Login Failures in Europe and Singapore - about 3 hours ago

Bentley.com - Intermittent slowness - 7 days ago

Global Intermittent DNS Resolution Issue - 21 days ago

South East Asia Degraded Services - 26 days ago

Support Portal - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook