Outage in Bentley Systems

IMS as a Service outage

Resolved Major
December 03, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Authentication / Login Bentley Systems User Management

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/03/2025 04:18PM

This incident has been resolved and IMS as a Service is now working normally.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Thank you for your cooperation.

MONITORING 4 days ago - at 12/03/2025 03:12PM

Our team has been working quickly to restore full functionality to IMS and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

INVESTIGATING 4 days ago - at 12/03/2025 02:35PM

Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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