Outage in Bentley Systems
Issue with Phone Systems
Resolved MajorIncident Report
Summary AI Generated
Bentley Systems experienced a major outage affecting their phone systems for 2.2 hours, preventing customers from reaching support by phone. The company directed users to alternative support channels including their online portal and email contact with account representatives during the outage. The phone system issues were fully resolved and services returned to normal operation.
We are currently experiencing issues with our phone systems that may impact your ability to reach Bentley support by phone.
Our teams are actively working to resolve the issue. In the meantime, we encourage customers to use the following alternative support channels:
• Submit a support request via the Bentley Support portal (https://bentleysystems.service-now.com/csp)
• Contact your account representative by email
We will continue to post updates here as our investigation progresses. We apologize for the disruption and thank you for your patience.
Components affected
Bentley Systems Phone SystemTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/11/2026 05:36PM
This incident has been resolved.
MONITORING
4 days ago - at 06/11/2026 05:30PM
The issue affecting our phone systems has been resolved, and services are now fully operational. We are continuing to closely monitor system performance to ensure stability.
We apologize for the disruption and appreciate your patience and understanding throughout this incident.
IDENTIFIED
4 days ago - at 06/11/2026 03:24PM
We are currently experiencing issues with our phone systems that may impact your ability to reach Bentley support by phone.
Our teams are actively working to resolve the issue. In the meantime, we encourage customers to use the following alternative support channels:
• Submit a support request via the Bentley Support portal (https://bentleysystems.service-now.com/csp)
• Contact your account representative by email
We will continue to post updates here as our investigation progresses. We apologize for the disruption and thank you for your patience.
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